Refund & Return Policy

Last updated: 23/04/2026

Thank you for choosing Shadow TV service. Please read our refund policy carefully before making a purchase.

No Refunds

Due to the nature of digital services, all sales are final. Once your IPTV subscription has been activated and access has been provided, we do not offer refunds, returns, or exchanges under any circumstances.

Service Activation

Upon successful payment, your subscription will be delivered electronically. By completing your purchase, you acknowledge and agree that:

• The service is considered used once access credentials are issued
• You waive your right to any refund after activation

Trial Recommendation

We strongly recommend that all customers test our service using a free trial (if available) before purchasing a subscription. This allows you to evaluate compatibility, performance, and content.

Responsibility of the Customer

It is the customer’s responsibility to:

• Ensure their device is compatible with IPTV services
• Have a stable internet connection
• Verify that IPTV services are permitted in their region

We are not responsible for issues caused by:

• Poor internet connection
• Unsupported devices
• ISP restrictions or regional limitations

Service Interruptions

While we strive to provide a stable and high-quality service, occasional interruptions may occur due to maintenance or factors beyond our control. Such interruptions do not qualify for refunds.

Account Misuse

We reserve the right to suspend or terminate accounts that:

• Violate our terms of service
• Share or resell access without permission

No refunds will be issued in such cases.

Contact Us

If you experience any issues, please contact our support team. We are committed to assisting you and resolving problems as quickly as possible.