GDPR POLICY

GDPR Politikası

This GDPR Policy explains how TV Shadow collects, uses, stores, and protects personal data in accordance with the General Data Protection Regulation (GDPR). The GDPR applies to businesses that process personal data of individuals in the European Union, including businesses outside the EU that offer services to people in the EU.

At TV Shadow, we respect your privacy and aim to handle personal data in a clear, fair, and secure way.

1. Who We Are

TV Shadow provides IPTV subscription services, free trials, reseller packages, customer support, and related website services.

Website: https://tv-shadow.com
Contact Email: support@tv-shadow.com

2. Personal Data We May Collect

Depending on how you use our website and services, we may collect the following information:

• Name or username
• Email address
• Phone number or messaging contact, if provided
• Order details
• Subscription or reseller package information
• Free trial request information
• Customer support messages
• IP address and basic device/browser information
• Website usage data through cookies or similar technologies

3. Why We Collect Personal Data

We collect and use personal data for the following purposes:

• To process orders and deliver IPTV subscription services
• To create and manage customer accounts or reseller accounts
• To provide free trials
• To provide technical support and customer service
• To respond to contact form messages and email requests
• To manage payments, invoices, refunds, or order verification
• To improve website performance and user experience
• To protect our website against fraud, spam, abuse, or security risks
• To comply with legal obligations where required

4. Legal Bases for Processing Data

Under GDPR, we process personal data only when we have a valid legal basis. These may include:

• Contract: when processing is needed to provide the service you ordered.
• Consent: when you choose to provide information or accept optional cookies.
• Legal obligation: when we must keep certain information for legal or accounting reasons.
• Legitimate interests: when processing is needed for security, fraud prevention, support, or service improvement.

5. Cookies and Tracking Technologies

TV Shadow may use cookies, pixels, analytics tools, or similar technologies to improve website functionality, understand visitor behavior, measure advertising performance, and improve our services.

Where required, users may be asked to accept or manage cookie preferences. For more information, please read our Cookie Policy.

6. Payment and Order Data

When you place an order, payment information may be processed by third-party payment providers. TV Shadow does not store full payment card details on our website.

We may store order-related information such as the purchased plan, order status, email address, and support history to deliver the service and provide customer support.

7. Reseller Data

If you join the TV Shadow IPTV reseller program, we may process reseller-related data such as your name, email address, selected reseller package, credit purchase details, support messages, reseller panel information, and account activity needed to provide reseller services.

Resellers are responsible for handling their own customer data in a lawful and secure way.

8. Data Sharing

We do not sell your personal data. However, we may share limited information with trusted third parties when necessary to operate our services, such as:

• Payment processors
• Hosting providers
• Email and communication tools
• Analytics or advertising platforms
• Security and anti-spam tools
• Legal authorities, if required by law

9. International Data Transfers

Some service providers we use may process data outside your country or outside the European Economic Area. When this happens, we aim to use appropriate safeguards where required by GDPR.

10. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purpose it was collected, including service delivery, customer support, legal compliance, fraud prevention, accounting, and dispute resolution.

When data is no longer needed, we may delete it, anonymize it, or securely store it where legal retention is required.

11. Your GDPR Rights

Under GDPR, individuals have rights over their personal data. These rights may include the right to access, correct, delete, restrict, transfer, or object to certain processing of personal data. The European Commission explains that GDPR gives individuals rights such as access, rectification, erasure, restriction, portability, and objection.

You may request to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data
• Restrict how we process your data
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of your personal data in a portable format, where applicable

12. How to Make a GDPR Request

To make a GDPR data request, contact us by email:

support@tv-shadow.com

Please include enough information to help us identify your account or request, such as your order email, contact email, or customer ID if available.

13. Data Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service can guarantee 100% security. Users should also protect their account information and avoid sharing sensitive details through insecure channels.

14. Marketing Communications

If you subscribe to marketing messages or promotional emails, we may use your contact details to send offers, updates, or service information.

You may unsubscribe or request removal from marketing communications at any time by contacting us.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites.

16. Children’s Privacy

Our services are intended for users who are legally able to purchase online services in their country. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so we can review and remove it where appropriate.

17. Updates to This GDPR Policy

We may update this GDPR Policy from time to time to reflect changes in our services, website features, legal requirements, or privacy practices.

Last updated: May 2026

18. Contact Us

For any questions about this GDPR Policy or your personal data, contact us:

Email: support@tv-shadow.com
Website: https://tv-shadow.com